Nurturing children for a better tomorrow! Enquiry  |   My Account
0 (Items)

Return Policy

We strive to make Personalised gifts easy, beautiful and perfect -- Infact we guarantee it!  We select only the highest quality products, which are then Personalised just for you! We inspect every item again for quality and accuracy before it ships to you, or someone special.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order.  Check spelling, dates and names carefully.  Please email us at, if you have questions about your personalization, before placing your order.  Please note that reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

We guarantee our Personalised products to be free of manufacturing errors, or product defects.  If there is a quality issue with your order, you may return it in new condition, and in its original packaging for a prompt exchange for the same item, store credit, or immediate full refund.  Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.

Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your package. You can either call our Customer Support at 011-47091472 between 10am and 6pm, on all DAYS except Sunday.  You may also write to us at

After validating your return request, we will send you an email authorizing the return. Please bear in mind that we should receive the return package within 10 days of us sending you the authorizing email.  All refunds will be made out through cheque, and only in the registered name of the customer.
Call : 011-47091472
Copyright © 2013 Macaw Books. All rights reserved